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Smiths News facts
- 60 depots, delivering to 30,000 retail customers, 364 days a year
- 5,500 employees and more than 1,200 contractors work across 24 hours a day
- 154,000 deliveries a week
- 1,500 delivery runs a day
- 73m newspapers and magazines distributed a week
- 11.5m returns processed each week
- 70,000 retailer calls taken by our customer service teams each week
- c900,000 sq ft of warehouse space
- one newspaper sales centre managing copy allocation for 30,000 customers
- one magazine sales centre managing copy allocation for 30,000 customers
- one national accounting centre billing nearly 7m invoice items every week
IT support
- One of the largest SAP installations in the world, handling complex tasks 24 hours a day, 365 days a year
- 300m items scanned every year
- 10m standing order records loaded daily
- 142 gigabytes of database growth a month
- 24/7 web access to accounts for retailers and publishers
Store support
- 3m retailer calls handled by Smiths News every year
- 2,800 magazines titles
- 669 newspaper titles
- 10,586 stores visited during 2007/08
- 30,000 retailers served
- £19.00 smallest weekly invoice
- £27,000 largest weekly invoice
Logistics
- 1.6bn newspapers and 800m magazines a year delivered by Smiths News
- 1,550 delivery runs a day
- 61 warehouses
- 1,750 delivery vehicles in use
- 400m supplements distributed a year
Market Forecasting
- 2.5bn supply, returns and claims analysed by Smiths News every day
- 800,000 EPoS sales records analysed each day
- 1.5bn sales items analysed every day
- 77m customer supply figures forecasted a year
- 15m magazines stored and replenished every year
Distribution
- 30,000 retailers across England and Wales served by Smiths News
- Newspaper Pack Accuracy – 99.8%
- Magazine Pack Accuracy – 99.7%
- On Time Delivery – 98%
- Newspaper Returns Collection On-Time – 98.3%
- Magazine Returns Processing Accuracy – 99.9%