Smiths News facts

• 54 depots, delivering to 30,000 retail customers, 364 days a year
• 4,700 employees and more than 1,200 contractors work across 24 hours a day
• 154,000 deliveries a week
• 1,500 delivery runs a day
• 73m newspapers and magazines distributed a week
• 11.5m returns processed each week
• 70,000 retailer calls taken by our customer service teams each week
• c900,000 sq ft of warehouse space
• one newspaper sales centre managing copy allocation for 30,000 customers
• one magazine sales centre managing copy allocation for 30,000 customers
• one national accounting centre billing nearly 7m invoice items every week

IT support

• One of the largest SAP installations in the world, handling complex tasks 24 hours a day, 365 days a year
• 300m items scanned every year
• 10m standing order records loaded daily
• 142 gigabytes of database growth a month
• 24/7 web access to accounts for retailers and publishers

Store support

• 3m retailer calls handled by Smiths News every year
• 2,800 magazines titles
• 669 newspaper titles
• 10,586 stores visited during 2007/08
• 30,000 retailers served
• £19.00 smallest weekly invoice
• £27,000 largest weekly invoice

Logistics

• 1.6bn newspapers and 800m magazines a year delivered by Smiths News
• 1,550 delivery runs a day
• 54 warehouses
• 1,750 delivery vehicles in use
• 400m supplements distributed a year

 Market Forecasting

• 2.5bn supply, returns and claims analysed by Smiths News every day
• 800,000 EPoS sales records analysed each day
• 1.5bn sales items analysed every day
• 77m customer supply figures forecasted a year
• 15m magazines stored and replenished every year

Distribution

• 30,000 retailers across England and Wales served by Smiths News
• Newspaper Pack Accuracy – 99.8%
• Magazine Pack Accuracy – 99.7%
• On Time Delivery – 98%
• Newspaper Returns Collection On-Time – 98.3%
• Magazine Returns Processing Accuracy – 99.9%

contacts

Kerrie Colford

Tel: 01793 563516

Email