What’s our mission?

To be the preferred supply chain solution for our retail customers and publisher clients by delivering the highest level of net category profitability, matched by targeted customer service.

For our magazine publishers we will achieve this by:

• Consistently being best in class in publisher and retailer KPIs
• Being No.1 in the publisher and retailer satisfaction surveys
• Market leading Sales Based Replenishment and Copy Management systems with the flexibility and innovation to deliver industry leading performance
• Through our publisher relationships we will facilitate, influence and drive the delivery of retailer needs
• Demonstrating expertise in copy management, account management and information through investment in the quality, capability and development of our people
• Driving sales through our service and development agenda

Smiths News has invested heavily to ensure it maintains its market leading position based on the quality and flexibility of its service levels to its publishers. Its ongoing program of innovation and absolute desire to deliver solutions tailored to its publishers needs.

Smiths News is committed to continuing this level of investment to ensure we meet the future requirements of our trading partners. Smiths News will be investing in its network, copy management capability and in significantly expanding its Sales Based Replenishment capabilities to deliver increased benefits to the supply chain.

Critical to the business vision is the development and retention of market leading people to deliver new and innovative solutions as well as market leading performance. We value the strong relationships we have publishers and retailers and it is particularly important that we continue to strengthen these relationships to deliver the future requirements of our key customers.

A secure and sustainable supply chain is at the heart of the Smiths News strategy.