Client satisfaction is a priority and publishers rate our overall service at 7.6 out of 10.

The service we provide

We offer the following core services to publishers:

• Logistics: Daily delivery of magazines to agreed delivery times to retailers to achieve the designated day of sale for each title. Collection and processing of retailer unsolds to provide fast and accurate sales data
• Copy Management: A centralised allocation process that sees overall supply volumes broken down from national level to individual retailer level
• Sales Based Replenishment: Management of retailer EPoS data to deliver additional copy to retailers based on demand during the on sale period of each issue
• Information provision: On line access to your own sales data updated daily through our web portal www.inf-use.com  
• Account management: Dedicated help, support and advice from the industry leading account management team will ensure your publishing plans are carried through successfully across our business
• Invoicing and debt collection: From electronic trading for invoices and returns management to self billing solutions for smaller publishers without the technical solutions or resources of larger publishers

Smiths News undertakes a continuous program of investment in Information Systems to support our service offer an enable a program of innovation. Since the initial £60m investment in SAP and data warehousing capabilities in 1998, a program of substantial IT investment has transformed the business.

It has brought transparency and accountability to operational and copy management performance, enabled all our key service innovations and facilitated a material improvement in KPI performance across the business.

The flexibility and capability of our technology platform is critical to the future development of the business and we will continue to invest in market leading technologies.