Our values

At Smiths News, our values are at the heart of everything we do.

We believe our business should be founded on trust, great service and growing in partnership.

We are committed to ensuring that all our activities give expression to these clear principles. That way, our company can continue to offer industry-leading expertise in a complex supply chain.


  • Trusted service

    We win trust throughout the market by giving outstanding service

    Every one of us has a part to play in delivering great customer service. That’s why we strive to work as a team, delivering the very best standards in every area of the business. As part of this, we maintain open lines of communications, both internally and with our external trading partners. It is not for us to assume what our customers want – so we make the effort to speak with them direct, in order to ascertain how we can best meet their expectations.

  • A better way

    We are determined to get better at what we do,and how we do it

    While we strive for the highest standards throughout our business, we know that there will always be ways to sharpen our practice and improve what we do. In consequence, we encourage all of our staff to take personal responsibility for driving Smiths News forward, and identifying how we can get better.

  • Fresh thinking

    We have the courage to embrace change and try new things

    Innovation, innovation, innovation – that is what keeps us at the forefront of our marketing. We’re not afraid to embrace new things, although we are keen to resist adopting change just for the sake of it. So we encourage all of our people in the skill of discernment, helping them to spot new ideas that are worth pursing and learn for the future when things turn out as planned.

  • Mutual respect

    We act with integrity, showing consideration for others

    Good business is about building strong personal relationships. And like all the most important things in life, these need to be worked at. 
    To this end, we provide a professional environment where diversity is celebrated, where everyone is treated with decency and respect, and where integrity is highly prized. In such a context, our people stand the highest chance of realising their potential and making the best possible contribution to our success.

  • Partnership

    We’re in it together – so we build strong working relationships for a shared future
    Our commitment to working in partnership is the glue that holds our business together. It runs through all of our other values, providing the connective tissue that ensures we are able to achieve our objectives.

What we do