Customer Contacts
We make getting in touch easy with these handy contact points for Smiths News retail customers.
Main switchboard
For general enquiries.
Opening times:
Mon-Fri 05:30 – 15:30
Customer Services
Please refer to your daily paperwork for your allocated Customer Service number.
Options available on a customer services phone menu:
Option 1 – Delivery times, re run missing titles.
Option 2 – Orders, new, amend or cancel.
Option 3 – Returns, credits, claims.
Option 4 – Tote seals, paperwork, sundries requests.
Option 5 – Anything else.
Opening times:
Mon-Fri 05:30 – 15:30
Sat-Sun 05:30 – 11:00
Central Retail Services
This team deals with administration of your account opening, closure of account and transferring your business to a new owner.
Please check for any process update emails from mynewsaccount@smithsnews.co.uk prior to calling.
SNapp Support
SNapp support is on hand seven days a week to ensure you can maintain access to your account when you need it.
The team can also guide you on ‘how to’ queries and technical challenges.
Careline
Careline can help when you feel that a query is not being handled in the best way. We give our service teams a full 48 hours to investigate your query before it is escalated.
Please ensure you have your customer and service reference numbers to hand when raising a Careline case with us.
For voucher-related queries, please email voucher.admin@smithsnews.co.uk
Finance Centre
Speak to our Finance Centre for anything finance-related. The team can help you with setting up payments and taking card payments,
General finance enquiries
Opening times:
Mon-Fri 08:00 – 16:30
(Not open on bank holidays)
Payment option Mon-Fri 08:00 – 15:00
Direct debit set-up
Opening times:
Mon-Fri 08:00 – 16:30
(Not open on bank holidays)
Payment option Mon-Fri 08:00 – 16:30
Register for SNapp
Register online or download the SNapp app.
SNapp online can be used to fulfil the same requests as the app within a web browser.
Click on the relevant provider for the
SNapp download page for your device.
