Customer Contacts

We make getting in touch easy with these handy contact points for Smiths News retail customers.

Main switchboard

For general enquiries.

Opening times:
Mon-Fri 05:30 – 15:30

0345 123 0000
Customer Services

Please refer to your daily paperwork for your allocated Customer Service number.

Options available on a customer services phone menu:

Option 1 – Delivery times, re run missing titles.

Option 2 – Orders, new, amend or cancel.

Option 3 – Returns, credits, claims.

Option 4 – Tote seals, paperwork, sundries requests.

Option 5 – Anything else.

Opening times:
Mon-Fri 05:30 – 15:30
Sat-Sun 05:30 – 11:00

Central Retail Services

This team deals with administration of your account opening, closure of account and transferring your business to a new owner.

Please check for any process update emails from mynewsaccount@smithsnews.co.uk prior to calling.

Opening times:
Mon-Fri 05:30 – 15:30

0345 121 2235
mynewsaccount@smithsnews.co.uk
SNapp Support

SNapp support is on hand seven days a week to ensure you can maintain access to your account when you need it.

The team can also guide you on ‘how to’ queries and technical challenges.

Opening times:
Mon-Sun 05:30 – 15:30

0345 124 0251
SNapp.support@smithsnews.co.uk
Careline

Careline can help when you feel that a query is not being handled in the best way. We give our service teams a full 48 hours to investigate your query before it is escalated.

Please ensure you have your customer and service reference numbers to hand when raising a Careline case with us.

For voucher-related queries, please email voucher.admin@smithsnews.co.uk

Opening times:
Mon-Sun 05:30 – 15:30

0345 125 5222
Customer.Careline@smithsnews.co.uk
Finance Centre

Speak to our Finance Centre for anything finance-related. The team can help you with setting up payments and taking card payments,

General finance enquiries

Opening times:
Mon-Fri 08:00 – 16:30
(Not open on bank holidays)
Payment option Mon-Fri 08:00 – 15:00

0330 838 4221
creditcontrol@smithsnews.co.uk
Direct debit set-up

Opening times:
Mon-Fri 08:00 – 16:30
(Not open on bank holidays)
Payment option Mon-Fri 08:00 – 16:30

Register for SNapp

Register online or download the SNapp app.

SNapp online can be used to fulfil the same requests as the app within a web browser.

Click on the relevant provider for the
SNapp download page for your device.