Take control with SNapp

SNapp is our online account management tool and phone app. Numerous transactions and requests are available through SNapp, giving you the ultimate tool to control your account securely, 24 hours a day, 365 days a year!

Features of SNapp

With SNapp Support seven days a week by email or phone, help is always near to ensure you complete your account administration when needed.

From SNapp you can effectively manage all areas of your account:

  • Take full control of your standing orders.
  • Search our database of titles for new stock.
  • Scan barcodes of items you would like to supply to locate them in SNapp.
  • Keep abreast of latest updates in My Messages. This includes local depot delays, best-sellers and hot-off-the-press news relating to the publications we provide.
  • Claim for any missing items or credits.
  • Check the status of back-ordered titles within the due book.
  • Keep up to date with all order alterations.
  • Read the digital version of the Your Round-Up newsletter.
  • Update your contact details.
  • View your recently recalled items.
  • View the status of any reported claims.
  • Contact us by email to multiple. departments for support.
  • Download any required paperwork.
  • Adjust standing orders.
  • Manage HND figures.
  • Check morning distribution information.
  • Print daily paperwork and invoices.
SNapp online

The SNapp online website can be used to fulfil the same requests as the app within a web browser.

SNapp User Guides

Guides to using the SNapp app and SNapp via the website can be found here.

SNapp user guides

1. Install the app

The SNapp by Smiths News app can be installed both on Apple (IOS) and Android devices directly from the official stores for free.

Download SNapp

For Apple (IOS) devices use the App Store, for Android devices visit the Play Store. Search for “SNapp” and you’ll find SNapp by Smiths News

2. Register your SNapp account

Before you can begin utilising SNapp’s many great features, you will need to register an account.

Download and create an account in the SNapp app. (Or create an account via the SNapp website.)

All the information required to do this can be found on your daily delivery note.

  1. Within the Create an Account screen, you will need to add your six-digit customer number. This can be found at the top, right of your delivery note.
  2. You will then be asked for a DPDN number. This is located on the top, left of the delivery note, beneath your local depot’s address, labelled “Ref”.
  3. Once this is done, you are required to create a password, which meets the following criteria.
    • Must be at least eight characters long.
    • Contains at least one number and one capital letter.
  4. Once this has been completed, you can begin managing your Smiths News account 24 hours a day in a SNapp!

Sample Delivery Note showing where to find your customer number and DPDN number.

Videos for popular SNapp tasks

How to claim for any missing items or credits
How to keep up to date with all order alterations

SNapp faqs

Log in
You can reset your PIN by using the “Change PIN” menu tab option or you will be prompted to create a new PIN when you log in using your username and password.
There are couple of ways to do this:

1. Click “Change password” from the “My Account” menu on a desktop
or tap “Change password” on the main menu on a tablet or mobile device.

2. Click “Forgot Password?” on the main “Sign in” page.

Both will require you to enter your customer number, recent DPDN and a new password.


You will need to close SNapp and log back in. If the same issue continues, please contact the App help desk on 0345 1240251

You will need to log back in tomorrow (or on a Monday if today is Friday) and, if your credit is still not displayed, please contact Customer Services/App helpdesk,

You’ll find stickers and collectables in the “Other” section.

If you click on “Goods Supplied“ the “My Delivery“ section you should find them. Otherwise, you will need to click on “Report the Issue“ so we can fix this for you.

It means there are no deliveries of that particular product today. If this is incorrect please let us know.

My delivery
This works in the same way as claims. You should click on the relevant title and enter the number of copies you have received.
Please submit your claims to Smiths News by clicking on “Submit” at the bottom of the screen.
That’s not a problem. You can delete the claims in the tray by clicking on “View” and then on the bin icon.

You will find them in Delivery/Returns Claims on the Menu tab, which you can find by clicking on the icon on the top, left of the Menu tab.

My credits and charges

Just click on the title you want to claim and follow the on-screen instructions.

This can be done by tapping “Zero Credit Claim” and locating the required title.

“NaN” figures occur when a non-numerical digit is entered. Removing the “NaN” figure will allow you to submit the order.

My orders

You can search by clicking the magnifying glass icon or from the Menu tab. Titles can be searched for by text or if you have the magazine you can scan its barcode.

When in the title screen, you can add copies of the current issue (but only if we have them in stock).

If for any reason we cannot accept your alterations, we will tell you instantly and/or send a message via your SNapp inbox to explain why.

All our stickers and collectables have the content of the box included in the title name eg, Match Attax (50).


You will need to go to your phone settings, click on the notification centre, then scroll down to the “include” section for SNapp and turn it on to green.

Contact us

It’s quick and easy. Simply, go to “Contact Us” and select which department you would like to contact.

Enter a name, email address and your message.

Once complete, click on “SUBMIT” and you will receive a response by the end of the next working day.

Report zero credit

All you need to do is click on the “Zero Credit claim” button from “My Credits & Charges” section:

– Enter the name of the title you want to query.

– Select the issue you are querying.

– Adjust the quantity and submit your query.

You will get confirmation that your query has been received. For an update to the status, please use the “Returns Query” option on the side menu. When the query is accepted, you will see the credit in the “My Credits” section.

EPoS Download

You can choose a location on your computer where downloads should be saved by default or pick a specific destination for each download:

On your computer, open Chrome.

At the top right, click “More” and then “Settings”.

At the bottom, click “Show advanced settings”.

Under the “Downloads” section, adjust your download settings:

To change the default download location, click “Change” and select where you’d like your files to be saved.

If you’d rather choose a specific location for each download, check the box next to “Ask where to save each file before downloading”.

You can choose a location on your computer where downloads should be saved by default or pick a specific destination for each download:

Open Internet Explorer, select the “Tools” button, and then select “View downloads”.

In the “View Downloads” dialog box, select “Options” in the lower left-hand corner.

Choose a different default download location by selecting “Browse”, and then select “OK” when you’re done.

You can choose a location on your computer where downloads should be saved by default or pick a specific destination for each download:

Click the menu in the right-hand corner of the browser.

Click “Options”.

Click “General”.

In the “Downloads” section, choose where to save.