Check your delivery
It is important you check in your deliveries each day to ensure you have the correct product and quantities and, in the event of any shortages, you claim for them.
Check your deliveries off against your Daily Priced Delivery Note or SNapp delivery list each day. Note any discrepancies and ideally get someone in the store to double check them.
If you have noted any errors, you must let us know as soon as possible.
Newspapers shortages and overpacks need to be reported within two hours of your store opening and by 10am at the latest on the day of delivery.
Magazine shortages and overpacks need to be reported by 3pm Monday to Friday, and 11am at weekends. You can make claims and advise of overpacks by logging onto SNapp
All claims are reviewed on the day, with the outcome shown on the following day’s paperwork. Any replacements sent will be charged as miscellaneous copies.
The depot has the option to reject a claim when there is evidence to show that it was made in error.